FAQ’s

Shipping Policy:

We offer a variety of shipping methods to our customers, depending on their location and shipping preferences. Some of the shipping methods we offer include standard shipping, expedited shipping, and international shipping.

Standard shipping is the most common shipping method we offer, and it typically takes 5-7 business days for the package to arrive at its destination. Expedited shipping is also available for those who need their package delivered faster. This shipping method usually takes 2-3 business days.

For our international customers, we offer international shipping, which can take anywhere from 7-21 business days to arrive, depending on the destination and shipping method chosen.

We also offer free shipping on orders over a certain amount, depending on the current promotions available.

It is important to note that shipping times may vary depending on factors such as weather conditions, customs clearance procedures, and other unforeseen circumstances. We do our best to provide accurate shipping estimates, but we cannot guarantee delivery dates.

Return Policy:

We want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your purchase, we offer a 30-day return policy from the date of purchase.

To initiate a return, please contact our customer service team to receive a return authorization number. The item must be returned in its original condition and packaging, with all tags and labels attached.

We offer free return shipping for items that are defective or damaged upon receipt. For all other returns, the customer is responsible for return shipping costs.

Once we receive the returned item, we will inspect it to ensure it is in its original condition. If everything checks out, we will issue a refund to the original form of payment.

Please note that personalized items, sale items, and final sale items are not eligible for return.

If you have any questions or concerns regarding our shipping and return policies, please do not hesitate to contact our customer service team

Yes, we offer international shipping, which can take anywhere from 7-21 business days to arrive, depending on the destination and shipping method chosen.

Yes, we accept international credit cards as a payment method for our international customers. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.

To ensure the security of our customers’ payment information, we use a secure checkout system that encrypts all credit card information during transmission. However, please note that depending on the issuing bank, international credit card transactions may be subject to additional fees or charges.

If you have any questions or concerns about using an international credit card as a payment method, please contact our customer service team for assistance.

We are required by law to charge sales tax on orders shipped. The sales tax amount is determined by the destination of the order and is calculated during checkout. If sales tax is applicable to your order, it will be added to the total order amount.

Please note that some states may have additional taxes or fees that we are also required to collect, such as recycling fees or electronic waste disposal fees. These fees will be added to the total order amount during checkout if applicable.

If you have any questions or concerns about sales tax or other fees associated with your order, please contact our customer service team for assistance.

Once we receive your returned item(s), we will process your refund within 5-7 business days. The exact timing of the refund depends on the payment method you used and the policies of your bank or credit card issuer.

If you paid with a credit card, it may take up to two billing cycles for the refund to appear on your statement. If you paid with PayPal, the refund will be processed to your PayPal account immediately. If you paid with a debit card, the refund may take up to 10 business days to appear in your account.

Please note that shipping costs are non-refundable, and customers are responsible for the return shipping cost unless the item(s) received were defective or incorrect. If you have any questions or concerns about the refund process, please contact our customer service team for assistance.

If you need to cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed and shipped quickly, so we may not be able to make changes or cancellations after the order has been placed.

To cancel or change your order, please follow these steps:

1. Contact our customer service team: Please reach out to our customer service team to initiate the cancellation or change request. You can do this by phone, email, or live chat. Please provide your order number and the details of the change or cancellation you would like to make.
2. Await instructions: Once you have reached out to our customer service team, they will provide you with instructions on how to proceed. If your order has not yet shipped, we may be able to make the requested changes. If the order has already shipped, you will need to return the item(s) following our return policy.

Please note that we cannot guarantee that we will be able to make changes or cancellations to your order, but we will do our best to assist you. If you have any questions or concerns about changing or cancelling your order, please contact our customer service team for assistance.

If you need assistance, we’re here to help! Here are the ways you can reach us:

1. Contact us by email: You can email our customer service team at any time, and we will respond to your inquiry within 24-48 hours.
2. Contact us by live chat: You can chat with a customer service representative through our website during our business hours.

We are committed to providing excellent customer service, and we will do our best to assist you with any questions, concerns, or issues you may have. If you need assistance, please don’t hesitate to reach out to us!